Hello, i’m

Sujith Vankalapati

Experienced Technical Support Analyst with expertise in Windows systems, network troubleshooting, and incident management. Skilled in Azure AD, ServiceNow, and system deployment with a strong focus on SLA compliance and operational efficiency.

Resume
0 +

Years Of Experience

0 +

Project Complete

0 +

Certifications

About Me

Result-Oriented Technical Support Analyst with a Focus on System Reliability

A driven IT professional with hands-on experience in managing enterprise technical support environments. Skilled in diagnosing endpoint issues, implementing system upgrades, provisioning users via Active Directory/Azure AD, and optimizing helpdesk operations. Proven ability to streamline IT operations through automation, documentation, and proactive monitoring.

  • Incident Management
  • Windows Support
  • Network Troubleshooting
  • Service Desk Operations

Email Us

sujithlokesh@gmail.com

Make A Call

+1 (437)-329-1266

My Resume

Some of my Expertise
Experience

July 2018 – September 2019

Desktop Support Engineer
Elegant Networks Pvt Ltd

September 2019 – December 2021

SW/App/Cloud Technical Associate
Accenture India Pvt Ltd

December 2023 – Present

Security Guard Supervisor
North American Protection Services

My Skills

My Skill Set

System Configuration & Maintenance

Experienced with Windows asset management, server and switch setup.

Network Administration

Configured DNS, DHCP, Wi-Fi SSIDs, and resolved IP conflicts.

User Directory & Access Control

Azure AD management, user provisioning, and permissions setup.

Service Desk Operations

Ticket lifecycle management, escalations, and SLA compliance using ServiceNow.

Platform Tools & Utilities

Proficient with MS Suite, MAC OS, Putty, and remote support tools.

Security & Compliance

Conducted audits, enforced SOPs, and enhanced reporting consistency.

Latest Works

Explore My Popular Projects

Service Desk Automation & Documentation

Project 3
Resolved 50+ weekly service requests and authored 50+ SOPs and manuals, improving service quality and team knowledge retention.

Cloud Support & Endpoint Deployment

Project 2
Led endpoint deployment of 100+ systems using WDS, ensuring BIOS configuration and software preloads for seamless user onboarding.

Technical Support & Compliance

Project 1
Conducted SOP audits and site inspections across 5+ locations weekly, optimizing procedural compliance and reducing inconsistencies by 26%.

Phone

+1 (437)-329-1266

Mail

sujithlokesh@gmail.com

Address

Toronto, Canada
Scroll to Top